Upkeep Training Courses and Seminars: Frequently Asked Questions

How do the price bands work?

We try to ensure that all organisations, no matter what their size, have access to our training. With this aim, we charge smaller organisations less.

Our prices bands are structured as follows:

• Band A:
  Band A prices apply to small voluntary organisations: housing associations, co-operatives and registered charities with less than 250 units in management. If you are booking as a charity, please include your charity registration number.

• Band B:
  Band B prices apply to voluntary sector organisations with over 250 units in management: this includes housing associations, housing co-operatives, and charitable housing providers.

Band C:
The prices in Band C apply to all commercial companies and to all statutory authorities -- including local authorities and ALMOs.

What about VAT?

Upkeep is an educational charity, and we do not charge VAT.

Where is the training held?

All Upkeep open training courses take place at Upkeep. Upkeep is based in Store Street in Central London. We will send you joining details and a map before your course.

You can find out more about our location on our travel information page. Travel.

What time do the courses start and finish?

Upkeep's courses start at 10.00. We ask participants to arrive by 9.45, in time to register, have a coffee and order lunch. The courses usually finish at around 16.30.

What are your terms and conditions?

Bookings:

We need a written booking from you. Bookings need to be signed by an authorised officer.

Submission of a completed booking form constitutes a firm booking, and as such the client agrees to Upkeep’s terms and conditions herein and will be liable for the applicable fees. Upkeep reserves the right to amend or cancel the date or venue of events at any time. In the event an event is cancelled, the client is entitled to a full refund. Upkeep is not responsible for any consequential losses.

Invoices:

You can either send a cheque with your booking, or ask to be invoiced. Invoices must be paid within 28 days of the invoice date. Our terms and conditions are printed on each invoice.

Cancellations & Booking Transfers:

If you need to cancel a booking or transfer your booking to another date, we need to receive notice in writing from the person who authorised your booking.

If you withdraw from a confirmed booking for any reason and do not send a substitute from your organisation, you must pay a cancellation/transfer fee where it applys.The fees are based on how much notice we get before the course date and and a percentage of the price.

Cancellation/transfer fees:

Written notice received by Upkeep:
15-21 days before course date - 25%
1-14 days before course date - 85%
On the day of the course - 100%

What do you do with my data?

We may hold data provided by you on computer under provisions of the Data Protection Act 1998. We will add your details to our database to administer events and keep you up-to-date with our events. Upkeep respects your right to privacy: we will not pass your data to any other body.