Repairs Reporting Skills

Aims:

This course is designed to teach you the skills you need to deal with repairs requests.
By the end of this course you will have improved your diagnostic and questioning skills. You will learn skills suitable for taking repairs requests over the telephone or in person.

You will be better able to prioritise repairs and write more specific repairs orders.

Designed for:

This course is especially designed for people who take repairs requests and order works. It is suitable for people who take requests over the telephone or for front-line staff who take request in person.

People who come on this course should ideally have attended some courses on building services, or have some understanding of building construction and services.

>People who will benefit include: housing officers, property managers, tenant management workers, repairs desk staff, receptionists and staff who deal with tenants.

Suitable for a non-technical audience.

Key Points:

• identifying the information that you need to complete your repairs order
• how to use diagnositc questioning skills to get all the relevant information
• understanding landlord and tenant responsibilities
• understanding maintenance service standards
• prioritising repairs
• how to write clear effective repairs orders

City and Guilds Certificate:

This course forms one module of the Upkeep/City and Guilds Certificate in Diagnosing Defects and Ordering Repairs.

The other modules are:

Basic Building Construction

Condensation, Damp and Decay

Plumbing, Wastes and Drains

Domestic Electrical and Heating Systems 1

Once these modules have been completed, Candidates can sit the City and Guilds Assessment

Prices:

We want to help smaller organisations to benefit from staff training so we operate price bands. For details of course prices, please visit our training calendar here.

Venue:

The Upkeep Exhibition, First Floor, The Building Centre, London

Dates:

For the latest dates, see our training calendar.

Booking:

To book your places, please complete a booking form and then fax or post it across to us. You can get open a pdf version of our booking form here:
Booking Form in pdf format

More details about how to book are here: Booking Information

Got questions?