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About the City and Guilds Certificate
Aims:
This course is designed to teach you the skills you need to deal with repairs requests.
By the end of this course you will have improved your diagnostic and questioning skills.
You will be better able to prioritise repairs and write more specific repairs orders.
Designed for:
This course is especially designed for people who take repairs requests and order works. It is suitable for customer service officers who take requests over the telephone or for front-line staff who take requests in person.
People who come on this course should ideally have attended some Upkeep courses on building construction and services, or have some understanding of building construction and services.
People who will benefit include: housing officers, customer service centre staff, property managers, tenant management workers, repairs desk staff, receptionists and staff who deal with tenants.
Suitable for a non-technical audience.
Key Points:
identifying the information that you need to complete your repairs order
how to use diagnositc questioning skills to get all the relevant information
understanding landlord and tenant responsibilities
understanding maintenance service standards
prioritising repairs
how to write clear effective repairs orders
This course forms one module of the Upkeep/City & Guilds Certificate in Diagnosing Defects and Ordering Repairs. For more about the Certificate, visit this page: The Upkeep/City & Guilds Certificate
Booking:
To book your places, please complete a booking
form and then fax or post it across to us. You can get open a pdf version
of our booking form here:
Booking Form in
pdf format
More details about how to book are here: Booking Information
Got questions?
If you would like more information about this course, contact us, and we'll be happy to help.
Details:
Dates:
Tuesday, January 4th, 2012
Thursday February 23rd, 2012
Tuesday, April 24th, 2012
Fees: £195
Location: Upkeep
Next Steps
This opens a copy of the booking form in pdf format.
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