Course sectors

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To make a booking please email sales@upkeeptraining.co.uk

 

About us

Upkeep provides training courses on building repairs, building maintenance and building improvement. Find out more by talking to us.

Colin McPherson, Customer Care Team Manager, Family Mosaic
With 23,000 properties we deal with a lot of residents. It’s really important that my customer contact centre staff have the right knowledge to be able to advise tenants on building maintenance and repairs issues.
Neil Nasser, Customer Service Manager, Hexagon Housing Association
“As part of my ‘customer services team away-day’ we attended the course. Upkeep was brilliant! Providing an experienced trainer who tailored a fun and interactive session (delivering everything I’d asked for and more),...
Neil Nasser, Customer Service Manager, Hexagon Housing Association
cont... they also provided my team with extras like breakfast with our morning coffee and tea. I was very impressed and would highly recommend Upkeep for its professionalism and content of the training packages.”

Repairs reporting skills training course

Course duration:
1 day
 
Delivery method:
Classroom
 
Price:
£245 + VAT
 
Upkeep provides training courses on building repairs, building maintenance and building improvement. Find our more by calling us on 0208 123 0804 or email sales@upkeeptraining.co.uk
 
Group bookings available - call to discuss
 

Course code

RR and course date

Repairs reporting skills training course overview

Most housing associations are responsible for an ageing stock portfolio, with properties typically built between 1920 and 1980.

Good repairs provision is one of the most important services provided by a social landlord and the most highly valued and relied on service by tenants. It is important that staff have the right skills to be able to identify when and what repairs are needed, and how to write accurate reports.

This course teaches how best to manage repairs requests and helps candidates develop strong diagnostic and questioning skills. You will learn how to prioritise repairs and write more specific and effective repairs orders. We have a team of experts who aim to pass on some of their wealth of knowledge in repairs reporting. The thorough explanation of basic principles will make a huge difference to your everyday work.

It can be taken as a standalone course or as part of the Upkeep/ABBE Certificate in Diagnosing Defects and Ordering Repairs.

What the course covers

  • Identifying the information that you need to complete a repairs order
  • How to use diagnostic questioning skills to get all the relevant information
  • Landlord and tenant responsibilities
  • Maintenance service standards
  • Prioritising repairs
  • How to write clear effective repairs orders.

Downloadable Flyer:

REPAIRS REPORTING SKILLS

 

Who should attend

Our course is suitable for customer service officers who take repairs requests over the telephone or housing officers, repairs or estates staff who take requests in person. The course also benefits property managers, tenant management workers, receptionists and any staff who deal with tenants. Ideally, people who come on this course will have attended Upkeep Training’s basic building construction course or have some understanding of building construction and services. Importantly, the course provides an opportunity to meet likeminded professionals to share information and experiences with.

Available dates

  • 21 Sep 2017
  • 28 Sep 2017 — North West Venue
  • 22 Nov 2017
  • 17 May 2018

Why Upkeep?

Upkeep’s courses have been developed by, and with industry experts.

All of our tutors have current or recent professional industry experience which means that you are learning from professionals with a great level of experience and skills.

We currently hold all of our scheduled courses in London, but are planning to start delivery in the midlands, north west and north east over the coming months.

If you can’t make it to London, we can come to you with a bespoke training package tailored to meet your needs and those of your organisation.

ABBE

Please note, our course can be taken as a standalone course or as part of the ABBE Certificate Diagnosing Defects and Ordering Repairs.

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Course duration:
1 day
 
Delivery method:
Classroom
 
Price:
£245 + VAT
 
Upkeep provides training courses on building repairs, building maintenance and building improvement. Find our more by calling us on 0208 123 0804 or email sales@upkeeptraining.co.uk
 
Group bookings available - call to discuss