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About us

Upkeep provides training courses on building repairs, building maintenance and building improvement. Find out more by talking to us.

Beverly Redley, Customer Services Adviser, London & Quadrant
The training I’ve done through Upkeep has given me a good understanding of the different types of maintenance problems that occur in buildings, what causes them, and the right kind of action to take.

ABBE (Awarding Body for the Built Environment)

Diagnosing defects and ordering repairs

The Upkeep/ABBE Certificate

The Upkeep/ABBE Certificate in Diagnosing defects and ordering repairs gives candidates the skills to diagnose defects in properties and order the right repairs.

The five modules that make up the certificate can be taken as standalone one-day courses, or combined to achieve the nationally-recognised ABBE Certificate above. They are designed for non-technical staff like housing officers, repairs centre staff, receptionists or administrators – anyone whose job involves working with properties. The five courses include:

• Basic building construction

• Condensation, damp and decay

• Plumbing, wastes and drains

• Domestic electrical and heating installations, 1

• Repairs reporting skills.

Flexible format

The certificate has a modular format. Following the five courses there is a half-day assessment.   This means you can attend the courses when it suits you and your organisation, and gradually accumulate the credits you need to gain the certificate. You can attend the courses in any order, although we recommend that you do repairs reporting skills last, as this is a good reminder of all the topics covered.

Have you already attended any of the five courses?

If you have already attended any of these courses at Upkeep, you may be able to get a credit towards the certificate.

About ABBE:

The Awarding Body for the Built Environment (ABBE) is an Ofqual regulated awarding organisation.

ABBE is the leading specialist awarding body in the built environment sector; specialising in qualifications related to the built environment and construction industries.

ABBE provides accreditation for vocational qualifications in a number of areas, including energy assessment, surveying, valuation, thermography, party wall, insulation and building treatments, fire risk assessment, town planning and building controls.

Upkeep chooses to work with ABBE as they provide quality vocational awards that meet industry needs and provide routes to professional career paths.  As an accredited awarding body, ABBE’s role is to develop valid and reliable qualifications which are responsive to the needs of the sector. ABBE qualifications are recognised by employers and institutions across the UK.

ABBE qualifications are designed to provide the building blocks for a successful career in the built environment; with certificates available for individual units of competence, as well as for full qualification achievements.

ABBE plays a crucial role in developing qualifications that meet industry requirements and prepare people for, or help individuals to progress to, specific work roles.

ABBE offers qualifications to individuals and employers through a network of ABBE approved assessment centres.

To find out more about ABBE visit our website at: or email us:

ABBE Assessment

Once you have completed the five modules that make up the Upkeep/ABBE Certificate in Diagnosing defects and ordering repairs, you will have to sit an assessment.

Upkeep Training will register you as a candidate with ABBE – ask us for the registration form. The assessment lasts half a day and covers all the key topics from the courses you will have completed.

The questions will be similar to the practical work involved as part of the course modules.

Assessment style

  • Multiple choice
  • Short answer questions
  • Long answer questions.

If you successfully complete the assessment, you will gain the nationally-recognised Upkeep/ABBE Certificate in Diagnosing defects and ordering repairs from the Awarding Body for the Built Environment.


Click here for exam dates

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